Skip to content
Log in
VetBis
Try free

Support

VetBis support: channels, setup and data migration

Here are the real channels you can use when you get stuck. We do not publish working hours or a 24/7 promise; when you write, the team replies as soon as possible.

No response time or working hours commitment is published; we reply as soon as possible.

A support specialist with a headset helps a caller in a bright office
Clinic staff member reviewing a support request on a tablet in the back office

Questions

Frequently asked questions

Use email ([email protected]), phone (0324 606 06 66) or, after signing in, the in-app support request.

No, we do not promise 24/7 support. When you write, the team replies as soon as possible; there is no published response time or working hours commitment.

Yes. VetBis supports importing data from CSV and XLSX files; the import wizard handles field mapping, validation and resuming where it stopped. Details are in the data migration section.

There is no real-time live chat. Asynchronous messaging through the pet owner portal is in development; today support runs through email, phone and the in-app support request.

Follow the five-step setup path on this page: account, branches and users, data migration, first appointment and first invoice. See the academy page for reading suggestions.

Setup path

Your first day in five steps

The order from signing up to your first invoice. Screens are illustrative, not your real data.

5 / 5

First invoice

Issue your first invoice after the exam.

Live flowFirst invoice 5 / 5

Steps

  1. 1AccountCreate your clinic account and enter your clinic details.
  2. 2Branches and usersAdd your branches and staff and assign their roles.
  3. 3Data migrationImport your existing lists with a CSV or XLSX file.
  4. 4First appointmentCreate your first appointment in the calendar and assign it to a vet.
  5. 5First invoiceIssue your first invoice after the exam.

In-app support request

How a request progresses

A support request opened from inside the app moves through four states.

  1. Open
  2. Waiting for your reply
  3. Resolved
  4. Closed

Live flowClosed 4 / 4

Steps

  1. 1Open
  2. 2Waiting for your reply
  3. 3Resolved
  4. 4Closed
Data migration wizard screen on a clinic desk

Data migration

When moving from your old program

You upload your CSV and XLSX files, map the fields, see the validation result and resume an interrupted import where it stopped.

See the data migration path

Still have an unanswered question?

Write to the team from the contact page.

Contact us