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Loyalty program

Beta

Veterinary loyalty program (beta): tiers, campaigns and points

Let a client's purchase turn into points, let points fill the tier bar, and let the balance be spent on rewards. You manage tiers, campaigns and point movements from the clinic screen; the feature is in beta.

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Sample points flow

  • Points balance

    380

  1. Tier 1
  2. Tier 2
  3. Tier 3

Sample data: your clinic sets the tier thresholds.

Live flowPoints spent 4 / 4

Steps

  1. 1Purchase
  2. 2Points earned
  3. 3Tier change
  4. 4Points spent

Points build up on the client record

The loyalty program is tied to the same client record as billing: points earned and spent are written to the client's point movements. For payments see cash desk and collections, and for the state of the message channels that reach clients see notifications. The screens are usable in beta.

Available today

  • Defining tiers
  • Creating point campaigns
  • Earn and spend point movements
  • Client points balance

Not there yet

  • Mobile loyalty card
  • Point expiry dates
  • Birthday bonus
  • Automatic point discount on the invoice
Sample points flow

Purchase, points, tier bar and spending

  1. Tier 1
  2. Tier 2
  3. Tier 3

Sample data; your clinic defines the thresholds and campaign rules.

Points ledger
Visit purchase+120 pts
Campaign bonus+100 pts
Dog food purchase+80 pts
Points spent-200 pts
Points earned300 pts
Remaining balance100 pts

Live flowBalance 5 / 5

Steps

  1. 1PurchaseThe client buys a visit or a product at the clinic.
  2. 2Campaign pointsIf a campaign applies, extra points are written as earnings.
  3. 3Tier barThe total of earned points moves toward the next tier.
  4. 4Spending pointsThe client spends points; the spend lands in the ledger as a negative line.
  5. 5BalanceThe remaining points show on the client's balance.

Tiers, campaigns and points screens

Treats and toys offered as rewards beside a clinic counter
A hand stamping a loyalty card with a paw print

  • Tiers

    Your clinic defines tier names and thresholds; no preset tier names are imposed.

  • Campaigns

    You create and manage point campaigns.

  • Points

    You see a client's points balance and their earn and spend movements.

Conceptual

The card idea for clients

A loyalty card a client carries on their phone is not a product feature yet; the image is only a conceptual scene that illustrates the idea.

Pet owner holding a smartphone beside their dog on a sidewalk
Receptionist showing a loyalty card to a pet owner at the front desk

Features used alongside loyalty

Loyalty program: frequently asked questions

The management screens are usable, but the feature's live acceptance evidence is not complete yet. That is why we mark it as beta on the page and in pricing.

Yes. Your clinic defines tier names and thresholds. Tier 1, 2 and 3 on this page are only examples.

No. There is no mobile loyalty card yet; the points balance and movements are visible on the clinic screen.

Try the loyalty program in your clinic

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