Pet owner portal: appointment requests and clinic approval
In the portal, a pet owner sends an appointment request, the clinic approves or rejects it, and the result lands on the owner's pet timeline. The approval screen on the clinic side and the screens owners use (sign-in, requests, care calendar, timeline, messaging) work in the web app; the portal is in beta. Delivering notifications to owners works once a notification provider is configured.
Pamuk · timeline
Appointment approved
Oct 14 · 10:30
Owner screen (beta)
Portal requests
Pamuk · Vaccine check
Oct 14 · 10:30
- The owner sends the request to the clinic
- The clinic decision reaches the owner's timeline
A live flow running on sample data; the pet owner screens are available in the web app.
Live flowIt lands on the timeline 4 / 4
Steps
- 1Owner prepares a requestThe owner picks the pet, the reason and a preferred time in the portal.
- 2Request reaches the clinicThe request appears on the portal requests screen of the clinic web app.
- 3Clinic approvesThe clinic approves the request; rejecting it is on the same screen.
- 4It lands on the timelineThe approved appointment shows up on the owner's pet timeline.
What exists today, and what does not?
The portal has two halves: the clinic side and the side pet owners use. Both work in the web app; the portal is in beta.
Working today
- Groundwork for appointment requests and the pet timeline
- Portal requests in the clinic web app: approve and reject
- Account approval: the clinic approves an owner's registration
- Owner sign-in, appointment requests, care calendar and timeline
- Asynchronous messaging per patient (beta, not live chat)
- Account lockout groundwork for repeated failed sign-ins
Needs a provider key
- E-mail/SMS notification delivery to owners (works once a notification provider is configured)
Clinic approval: requests and accounts stay under your control
Nothing coming in from the portal is processed without clinic approval. The approve-or-reject decision stays with clinic staff.
Account approval
An owner registers; the account becomes active once the clinic approves it.
Approve and reject requests
Appointment requests are listed on the portal requests screen; the clinic approves or rejects them.
Account lockout
After repeated failed sign-ins the account is locked temporarily.
Pet timeline: the record flow an owner sees
Clinical records such as vaccines, examinations, prescriptions and surgeries line up on a single timeline. The sample flow below shows how a pet's timeline reads.
- Mar 3
Vaccine
Core vaccine given.
- Apr 21
Examination
General examination completed.
- Apr 21
Prescription
Prescription written after the visit.
- Jun 9
Surgery
Planned operation completed.
- Jun 30Now
Weight
Follow-up weigh-in recorded.
Live flowWeight 5 / 5
Steps
- 1Vaccine
- 2Examination
- 3Prescription
- 4Surgery
- 5Weight
Scope: what the portal deliberately leaves out
Today the portal is designed for appointment requests, the timeline and asynchronous messaging. The items below are out of scope and are not a roadmap promise either.
No invoice payment
Invoices are not paid through the portal; collection happens at the clinic.
No live chat
The portal has per-patient asynchronous messaging (beta); there is no real-time chat. Details are on a separate page.
Frequently asked questions about the pet owner portal
Yes, as a beta. The clinic side (portal requests, account approval, message inbox) and the screens owners use (sign-in, appointment requests, care calendar, timeline, messaging) work in the web app. E-mail/SMS notifications to owners go out once a notification provider is configured.
There is no invoice payment; collection happens at the clinic. Per-patient asynchronous messaging is available (beta); it is not live chat.
Clinic staff. A request from the portal appears on the portal requests screen of the clinic web app and is not processed until the clinic approves or rejects it.
Not for now. The SMS, email, push and WhatsApp provider connections are not set up yet; once owners can sign in, the result will show on their timeline.
Prepare the clinic side today
Set up your appointment calendar and patient records now so your data is ready when the portal screens go live.