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A clinic staff member with a headset answering owner messages at a desk with a dark monitor
Beta · Asynchronous messaging

Messaging through the portal (beta)

You can open a topic and exchange messages per patient through the pet owner portal. This is not live chat: the owner and the clinic reply in their own time. The feature is in beta; an email or SMS alert is sent only when a notification provider is connected. The conversation beside is a sample draft. You can also open a support request through the help center and use the AI pre-assessment inside the examination (when a clinic administrator switches it on).

Request informationHelp center
System:

Sample conversation draft

Pet owner:

Hello, when is Pamuk's next vaccine due?

10:12
Clinic:

Hi! There is a check-up appointment on Oct 14.

10:14
Pet owner:

Thank you, see you then.

10:15

Draft

A reception message desk with a phone and a notepad, an owner and a cat waiting at the counter

Messaging, support requests and AI pre-assessment

Messaging is in beta; two more things are already useful to you today.

The AI pre-assessment runs inside the examination (off by default; a clinic administrator switches it on); its limited scope is described on the AI assistant page.

Beta scope

  • A per-patient topic and message flow in the pet owner portal (not live chat)
  • A clinic inbox: read and answered states, branch- and permission-scoped access
  • Attachments of limited size
  • An email or SMS alert for new messages when a notification provider is connected
  • Linking a conversation to the patient record

The scope is in beta and may change. Without a connected notification provider no email or SMS alert is sent; messages still appear in the portal and the clinic inbox.

Related features

Tell us what messaging you need

To help shape the development, write to us about the kind of messaging you expect between clinic and owners.

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